Terms & Conditions
Standard Terms & Conditions policies Face Master Aesthetics
Payments
Full payment is required no later than 7 Days prior to attending the academy.
The only exception is when you take advantage of finance to spread the balance over a third-party payment plan.
Should you have a discount code, gift voucher, offer or other credit on file applicable, please ensure you apply this at the time of making payment as these cannot be applied retrospectively once payment has been made. Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.
Refunds
All course booking fees are non-refundable and non-transferable.
In line with new legislation, consumers may wish to visit the following website in the event of any dispute European Online Dispute Resolution.
Face Master Aesthetics is unable to offer refunds for cancellations outside of our control, i.e., adverse weather conditions, terrorist attacks, flooding, Infectious diseases, industrial action or Visa refusals. An alternative training date will be offered. The Academy is not responsible for any loss of income, accommodation/travelling costs students may incur due to the cancellation of courses.
Additional Terms & Conditions Relating to Course Packages & Promotional Offers
- Discount will be on stated packages only. Any saving stated refers to the saving made against the full, standard individual course fees for the courses included within that package or the usual course package price itself. Discounted packages cannot have any further discount applied.
- Courses within the Packages must be attended by the same person.
- Courses within the Packages cannot be changed or substituted with any other courses, only the specified courses will be provided.
- We reserve the right to amend course prices or run promotions at any time, without prior notice.
- All courses booked as part of the Package deals are non-refundable and non-transferable under any circumstances. Any reschedules of dates will be at the discretion of Face Master Aesthetics and subject to the rescheduling fee of £25 per training date, where deemed possible.
- Dates must be selected at time of booking. Training dates are subject to availability at preferred training centre & places are not confirmed until your booking has been processed by our team. All training booked as part of a package must be taken within 6 months of date of booking the package.
Cancellation or Transfer of Training Dates
Rescheduling Requests & Fees
In the event of a genuine reason for cancellation (proof of which may be required); of a confirmed training date notified prior to the booked training date, a request for a transfer will be considered at the discretion of Face Master Aesthetics (subject to availability). If successful, an administration fee of £25.00 per course date will be charged. Non-attendance where no prior notice is given will be handled at the discretion of Face Master Aesthetics and may result in loss of course fees. This is applicable only to courses booked at full price only.
Should you be unable to attend a confirmed training date for medical reasons, a valid medical certificate covering the named student and day of the booked training will be required to waiver the fee to reschedule. Under medical or compassionate circumstances (proof of which may be required) and where immediate reschedule might not be possible; a credit for all or part of the course fee may be placed on file as a gesture of goodwill. Credits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. No refund of course fees can be issued.
In the first instance, please contact our team at info@facemasteraesthetics.co.uk regarding your reschedule request (or non-attendance), who will respond within 24 working hours.
Last Minute Offer Bookings
Courses booked as part of Last-Minute Offers either online or by telephone, are by their definition intended to be attended on the specific course date/course/venue booked. In the event of a genuine reason for non-attendance of any Last Minute Offer course, (at the discretion of Face Master Aesthetics we may agree to allow the course fees paid to be placed on file as a credit towards a further training course, however this credit would be minus the standard £25 rescheduling fee per training day booked regardless of the reason for non-attendance e.g. a cancelled last minute offer course booked at £150 would result in a £125 credit being placed on file. Credits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. No refund of course fees can be issued.
Named Student
Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment. Amendments to this will be chargeable at £25 per course date/person, where possible for a change to be accommodated and a minimum of 48 hours’ notice prior to the course date is required, in writing.
If Face Master Aesthetics should have to cancel your course for reasons outside of our control; Face Master Aesthetics will endeavour to give students at least 24 hours’ notice of any cancellation by telephone and/or email. The Academy is not responsible for any accommodation/travelling costs students may incur due to the cancellation of courses.
General
All practical training must be completed within 6 months of booking your course, unless otherwise agreed in writing at the time of booking. Should you fail to attend your original training dates for any reason and the course later be retired or amended in content, no refund or difference in courses fees will be offered. You may, however, look to use the course fees on file as a credit towards payment for an alternative course of your choosing within 6 months of the original date of booking. Students who fail to book, attend or reschedule training within 6 months of enrolling upon their course (taken from date of making first payment) will forfeit any course fees paid. We cannot offer any refunds, credits or substitute training in such circumstances.
Minimum Student Age
We accept all students aged 16 years or over for our face-to-face training courses. With regret due to insurance reasons, we are unable to accept students aged under 16 years on the day of training for face-to-face courses, however online courses are open to those of any age as no attendance of our centres is required. Please note most insurers will only provide public liability (beauty therapist) insurance for working with the public to those aged 18 or over, although some selected companies will accept those aged 16 or over.